• Rising numbers of emergency surgical admissions.
• Increased demand on the Emergency Department.
• Unnecessary overnight stays & prolonged length of stay.
• Negative impact on patient experience.
• Positive introduction of Ambulatory Care Service within Division of Medicine and Emergency Care.

PEN is working with NHS England on the EyesWise 100 Voices campaign and are looking for patients, carers and staff who have a story to tell about their experience of eye services since April 2018. Anyone interested in submitting a story should contact PEN on 033 33 447060 or upload a story by following the link: https://www.engage.england.nhs.uk/survey/hospital-eye-services/

Funding available to improve analytical capability in health and care services

The Health Foundation, an independent charity committed to bringing about better health and health care for people in the UK, has launched the fourth round of its Advancing Applied Analytics programme.

We are looking to support analysts who are working on local innovative and ambitious projects that can demonstrate how they will improve analytical capability in support of health and care services and provide lessons for the wider care system.

We have £750,000 of funding to support up to 12 good quality projects across the UK that:

• improve analytical capability and can show how this will support better care in the future

• are led by a local/regional NHS or social care provider or commissioning organisation including local authorities, though partnerships with other groups and sectors are welcome.

• could benefit from funding of up to a maximum of £75,000 per project

• start no later than October 2020 for a maximum duration of 15 months.

We are not focusing on specific themes but are willing to consider applications from a broad range of areas, provided these can demonstrate improvements in analytical capability.

Applications are now open. The deadline for applications is noon, Monday 13th January 2020.

To find out more and to apply for this programme, visit: www.health.org.uk/advancing-applied-analytics

Findings from the Community Mental Health Survey 2019

The Ripple Effect in Colleague Relationships

The measurement maze

• changed culture and practice through staff induction and development programmes
• raised awareness through innovative films, the carers section on our website and increased social media presence
• tackled issues that carers raised (e.g. information sharing)
• supported and informed carers through guides, information, support groups and forums
• ensured that all our 100 plus mental health teams have evidenced that they have improved their involvement of, support for and communication with carers. This was backed by Trust leaders who proactively enabled the aim of supporting and involving carers.

Courteousness of health care provider can ease the discomfort during blood draws

How Providers Can Drive Provider Engagement for Patient Experiences

Video goggles for patients having operations at Royal Bournemouth Hospital

Burnout is rampant among doctors and nurses. Can the arts help?

Where's My Pizza? A Winning New Vision for Transparency in Healthcare - Industry Analysis by Loyale Healthcare

PEN is working with NHS England on the EyesWise 100 Voices campaign and are looking for patients, carers and staff who have a story to tell about their experience of eye services since April 2018. Anyone interested in submitting a story should contact PEN on 033 33 447060 or upload a story by following the link: https://www.engage.england.nhs.uk/survey/hospital-eye-services/

No, The Customer Is Not Always Right. Yes, You Need To Make Them Feel Like They Are.

Research Points to Inconsistent Use of Patient Experience Data in FDA Approvals

Dogs reduce distress of patients waiting for emergency hospital care

7 ways a smile can be great medicine for you and your patient

Triangulation project

Triangulation means using more than one source of data to get a better understanding of what is happening.

The Insight and Feedback team plans to produce a new bite-size guide to support triangulation of different sources of information to get a more informed picture of patient experience.

We are looking for help and here’s how you can get involved:

·If you already do some triangulation and you want to share it with a wider audience, let us know. We want to include some examples in the bite-size guide and we are also keen to increase the number of case studies we have on our case studies webpage so we might use it in one of those ways.

If you would like to help, please email us.

See our current set of case studies, and the bite-size guides we have already published.

Picker are able to analyse the sentiment in any survey with free text boxes. Their report enables you to identify what people really care about. It includes:

• The most mentioned themes;
• Whether comments were negative, positive or neutral;
• Strength of feeling;
• Additional breakdowns by site, speciality or division;
• Outlier comments and suggestions;
• Comments representing the views of a typical patient, user or member of staff.

All for only £750. Find out more https://www.picker.org/patient-and-staff-sentiment-analysis/

Overall Patient Experience Scores: 2018 Urgent and Emergency Care Survey update

Language of caring- heartbeat November-2019: The Astonishing Impact of “Three Good Things”.pdf

Point of care foundation Newsletter | Autumn 2019

How Amazon, Walgreens and Walmart are changing the landscape for online patient experience

6 components of a next-gen patient experience

4 Health Technologies that Boost Patient Experience, Satisfaction

Why video is an important tool for engaging patients

PEN is working with NHS England on the EyesWise 100 Voices campaign and are looking for patients, carers and staff who have a story to tell about their experience of eye services since April 2018. Anyone interested in submitting a story should contact PEN on 033 33 447060 or upload a story by following the link: https://www.engage.england.nhs.uk/survey/hospital-eye-services/

Please follow the links to find a leaflet and a poster you can download and use:
100 Voices Leaflet
100 Voices Poster

Collaborating With Patients: 3 Key Considerations For Drug Sponsors

Why health care is concerned with housing

The Point of Care Foundation are launching a new patient and family centred collaborative, in partnership with Alder Hey children’s hospital – find out more:

Sweeney collaborative: children and families

Triangulation project

Triangulation means using more than one source of data to get a better understanding of what is happening.

The Insight and Feedback team plans to produce a new bite-size guide to support triangulation of different sources of information to get a more informed picture of patient experience.

We are looking for help and here’s how you can get involved:

• If you already do some triangulation and you want to share it with a wider audience, let us know. We want to include some examples in the bite-size guide and we are also keen to increase the number of case studies we have on our case studies webpage so we might use it in one of those ways.
• We would like some volunteers willing to comment on drafts of the bite-size guide, to make sure the content works for the people that want to use it.

If you would like to help, please email us.

See our current set of case studies, and the bite-size guides we have already published.

Picker are able to analyse the sentiment in any survey with free text boxes. Their report enables you to identify what people really care about. It includes:

• Whether comments were negative, positive or neutral;
• Strength of feeling;
• Additional breakdowns by site, speciality or division;
• Outlier comments and suggestions;
• Comments representing the views of a typical patient, user or member of staff.

All for only £750. Find out more https://www.picker.org/patient-and-staff-sentiment-analysis/

Caring as a Universal Language

A climate for change

Latest news from NHS England on FFT:

Revised guidance amendment

Following the publication of our revised Friends and Family Test guidance in early September, the project team became aware of a small error in the section about equalities monitoring in Section 4.2.2, page 32. This has been amended and the document has been republished. You can find it here. We apologise for any inconvenience caused.

Queries about the revised guidance

If you have any queries about the revised guidance, please remember to check for an answer in our set of Frequently Asked Questions on the NHS England website. These provide greater detail on the new standard FFT question and the replacement response scale, along with other information.

You can find the FAQs here.

If you have additional questions, please email the FFT Helpdesk.

Get ready for Experience of Care Week

Experience of Care Week is coming around again and runs from 22 to 26 April. You can find out how to take part and download resources on the dedicated web pages.

This international campaign is again being supported by both NHS England and NHS Improvement and offers everyone the opportunity to celebrate the work that’s happening to improve experience of care. This will be our third year of involvement and will build on the success of the last two years, as well as reaching out further to external partners.

We are inviting teams across the system, in commissioning organisations and care providers, to get involved and share their work in a variety of ways, such as events, blogs and other social media activity during the week. The aim is to inspire and encourage others with examples of small and big things that are improving experiences for the people using and working in our services.

Find out more on the WeCommunities web pages where you can download a range of colourful, fun graphics to help promote the week.

Get involved, make some noise and let’s turn the spotlight onto experience of care.

Social media is a key tool for bring this Experience of Care Week to life, so please use the hashtag #ExpofCare to join the conversation and share photographs to tell everyone what’s going on in your part of the NHS.

Funding available for informatics in health care research.

The Health Foundation, an independent charity committed to bringing about better health and health care for people in the UK have opened their £1.6m Insight Research Programme 2019 for applications. This is a researcher-led open call supporting original research on informatics in health and care services. We are inviting outline proposals for research that advances the collection and use of data within national clinical audits and patient registries to improve health care quality in the UK. We are looking to support up to five projects with funding between £300,000 and £400,000.

Find out more: www.health.org.uk/insight2019

This programme is open for application until 16 May 2019

Latest news from the Friends and Family Test development project

The work to inform revised guidance on the Friends and Family Test was recently completed after extensive engagement with more than 1300 stakeholders – healthcare professionals, FFT suppliers and patients – to identify ways to make it a stronger tool to support local service improvement and to increase the FFT’s accessibility to all services users.

The final phase was formal research and cognitive testing of some possible options by Ipsos MORI, and the findings have now been delivered. Their independent report on this work is expected to be published in April.

Conclusions and recommendations from the nine-month-long FFT Development Project are being considered by NHS England’s Chief Executive, Simon Stevens, and he will decide whether a sufficiently strong case has been made for changing the current FFT requirements. Once a decision has been made, we will be writing formally to trusts, to CCGs and to primary care professional bodies to let them know. We will also update our project web page. We still aim to produce revised guidance by the end of April.

To find out more keep an eye on our website where we will upload all finalists' and winners' presentations along with videos and photos.

Our brochure is also a fabulous resource summarising all of the shortlisted projects.

AND of course there is the music which plays such an important part of our day – and we have made the playlist available should you wish to re-live the day or simply appreciate the selection.

Wishing you all the best,

Ruth

We are planning to release the dates for next year’s Awards Conference very soon - we will confirm as soon as possible! We will be issuing a small number of tickets at a reduced rate so you can book your place and know you will be joining us in 2020! We will be 10 years old so will be making sure we PARTY!

Please contact us if you have any questions – we would love to hear from you.

The team can be reached by phone on 033 33 44 7060 or by email at info@patientexperiencenetwork.org.

Patient Leadership Summit
Friday 29 March 2019
De Vere West One Conference Centre, London

This national summit chaired and co-produced with Jonathon Hope MBE will focus on the important issue of Patient Leadership and how you can support patients in your organization to co-design and improve services, how you can help patients to develop patient leadership skills and how to effectively work with patient leaders.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/patient-leadership or email kate@hc-uk.org.uk

Follow the conference on Twitter #patientleadership.

2019 Experience of Care Week
From 22 April 2019

Experience of Care Week – an international celebration of patient experience – will run this year from 22 April. NHS England and NHS Improvement will be taking part as usual, along with NHS organisations across the country.

If you want to get a flavour of the kind of activities that happened last year, have a look at the We Communities website, where news about the week is always shared, along with resources such as graphics for bunting and social media. More information and resources will be shared here as it is published

Transforming Outpatient Services
Monday 29 April 2019
The Novotel Conference Centre, York

This conference focuses on transforming outpatients, looking beyond improvement to changing the way we work and manage outpatient services in line with the recent report by the Royal College of Physicians.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/transforming-outpatient-services or email kate@hc-uk.org.uk

Follow this conference on Twitter #Outpatients

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

This month we were delighted to co-host an event with MES looking at two key patient experience challenges; giving patient experience the right profile at the board level and how to keep the energy going. Joined by over nearly 40 colleagues and by three fabulous speakers from Nottinghamshire Healthcare NHS Foundation Trust and Northumbria Healthcare NHS Foundation Trust, we certainly created a stimulating environment for conversation and sharing best practice. A great day out!

In this edition with a strong focus on technology, we have included a range of interesting news from the past weeks. The one that has caught my eye is the news about MediCinema, a new initiative to improve the experience for patients staying in hospitals.

Several great events are featured in our calendar – THE one not to miss: our own Celebration of Patient Experience and what our wonderful people across the UK are doing to improve it on 20th March in Birmingham.

Wishing you all the best

Ruth

Don’t forget, the Annual Conference and Awards ceremony is on 20th March 2019 in Birmingham.

Whether you have entered or not, this is a wonderful day of sharing just some of the amazing things people are doing successfully to change the patient experience.

Please contact us if you have questions – we would love to hear from you.

The team can be reached on:

Tel: 033 33 44 7060
Email: info@patientexperiencenetwork.org.uk

Hospital at Night Summit: Improving Out of Hours Care in Hospitals
Monday 4 March 2019
De Vere West One Conference Centre, London

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night.

For further information and to book your place visit

https://www.healthcareconferencesuk.co.uk/out-of-hours-care-in-hospital-care-night-nhs or email
judi@hc-uk.org.uk

Follow the conference on Twitter #hospitalatnight

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

PENNA 2018
Wednesday 20 March 2019
Birmingham REP
This is a celebration of great work across the UK to improve the experience of care – join us to see over 50 best practice examples. To register your place please click here or contact the team on 033 33 44 7060 or info@patientexperiencenetwork.org.

Masterclass: Human Factors and the Operating Theatre - Practical Patient Safety
Friday 22 March 2019
De Vere West One Conference Centre, London

This one day CPD Masterclass will enable delegates to learn the practical application of Human Factors science to help mitigate avoidable error in operating theatres taught by specialists currently practicing in their areas of expertise.

For further information and to book your place visit

https://www.healthcareconferencesuk.co.uk/human-factors-principles-in-healthcare or email kate@hc-uk.org.uk

Follow this Masterclass on Twitter #HumanFactorsHealthcare

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

Patient Leadership Summit
Friday 29 March 2019
De Vere West One Conference Centre, London

This national summit chaired and co-produced with Jonathon Hope MBE will focus on the important issue of Patient Leadership and how you can support patients in your organization to co-design and improve services, how you can help patients to develop patient leadership skills and how to effectively work with patient leaders.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/patient-leadership or email kate@hc-uk.org.uk

Follow the conference on Twitter #patientleadership.

2019 Experience of Care Week
From 22 April 2019

Experience of Care Week – an international celebration of patient experience – will run this year from 22 April. NHS England and NHS Improvement will be taking part as usual, along with NHS organisations across the country.

If you want to get a flavour of the kind of activities that happened last year, have a look at the We Communities website, where news about the week is always shared, along with resources such as graphics for bunting and social media. More information and resources will be shared here as it is published

Transforming Outpatient Services
Monday 29 April 2019
The Novotel Conference Centre, York

This conference focuses on transforming outpatients, looking beyond improvement to changing the way we work and manage outpatient services in line with the recent report by the Royal College of Physicians.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/transforming-outpatient-services or email kate@hc-uk.org.uk

Follow this conference on Twitter #Outpatients

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

The Student and Oncology categories, which are free to enter as they are kindly being supported by our partners LJMU and The Fiona Fund respectively, are still open for entries. As these are judged by a different panel we have a little bit of flexibility and can add one final extension to the end of January. If you know of students who have done something to improve the patient experience or oncology nurses who have demonstrated their commitment to developing their skills in this field, then please let them know of this wonderful opportunity to recognise their work.

We got the year off to a brilliant start by joining the Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback run by HealthCare Conferences UK. What a superb array of fabulous speakers – a wonderful shot in the arm which means we have hit the ground running – reinvigorated and recharged to make a difference for 2019.

In this edition we have included many articles reminding us about the importance of communication – whether it is via nurse rounding, the impact burnout can have on our ability to communicate effectively or the “mesh” of communication with patients and each other.

As usual at this time of year we have also found several interesting summaries of patient experience past and patient experience future.

Some thought-provoking events are featured in our calendar – two not to miss: our workshop on 30th Jan in partnership with MES in Leeds and our own Celebration of Patient Experience and what our wonderful people across the UK are doing to improve it on 20th March in Birmingham.

Finally we have included a couple of references to other interesting newsletters and news that you may have missed in the Christmas rush!

Wishing you all the best for 2019

Ruth

Good news – there is still time to enter three special categories of our awards PENNA2018 …

The special categories are free to enter due to the generous sponsorship of our partners. There are two categories for students who have done something to improve the experience for patients, their carers or staff, and one is for oncology nurses who have demonstrated their own personal commitment to developing their skills and understanding of the field.

To find out more please click here For these categories we have extended the deadline to the end of January - January 31st at 5pm.

For the General Categories all the submissions have been passed to our judges and the finalist announcement is on 30th January 2019.

Don’t forget, the Annual Conference and Awards ceremony is on 20th March 2019 in Birmingham. Whether you have entered or not this is a wonderful day of sharing just some of the amazing things people are doing successfully to change the patient experience.

Please contact us if you have questions – we would love to hear from you.

The team can be reached on 033 33 44 7060 or info@patientexperiencenetwork.org.

Funding available to improve analytical capability in health and care services

The Health Foundation, an independent charity committed to bringing about better health and health care for people in the UK, has launched the third round of its Advancing Applied Analytics programme.

We are looking to support analysts who are working on local innovative and ambitious projects that can demonstrate how they will improve analytical capability in support of health and care services and provide lessons for the wider care system.

We have £750,000 of funding to support up to 12 good quality projects across the UK that:

For this round, we are especially interested in:

1.Projects that help senior managers and clinicians understand the value of better analytics. So, for example we are keen to support initiatives that test out innovative approaches to engaging senior staff in data analytics.

Applications are now open. The deadline for applications is noon, Tuesday 26 February 2019.

To find out more and to apply for this programme, visit: https://www.health.org.uk/funding-and-partnerships/programmes/advancing-applied-analytics

My name is Christy and I’m a full-time mother to two beautiful children, one who happens to have special needs. I’m also owner and writer for wondermoms.org where I love passing on my knowledge and insights to others in the community. Recently I’ve been pondering what life will be like for my non-verbal 6-year-old son when he turns 18. I’m positive he won’t be able to just go off on his own as he transitions into adulthood.

In my research on this difficult topic, I came across your page and thought I’d pass along some additional resources I found. Hopefully, they can help families deal with this scary time in their lives and find it useful.

Renters Rights and Housing Assistance for People with Disabilities
Managing Your Child’s Transition to Adulthood
Home Modifications for Adults with Special Needs
Special Needs Checklist: How Disability-Friendly is Your City?
Vocational Training for Adults with Special Needs

How to Write a Witness Statement
Thursday 24 January 2019
De Vere West One Conference Centre, London
Healthcare professionals are now being asked to write witness statements for internal inquiries, Individual Management Reviews, Coroner’s Inquests and so on. Being able to write an excellent witness statement is an essential skill for all healthcare professionals regardless of specialty or designation. This one-day course will provide delegates with the skills to produce robust and helpful evidence. The course will also cover excellence in contemporaneous record keeping.
For further information and to book your place visit https://www.healthcareconferencesuk.co.uk/how-to-write-a-witness-statement or email nicki@hc-uk.org.uk
20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

Patient Experience Event
Wednesday 30th January 2019
Leeds
In partnership with MES, PEN is co-hosting an event exploring 2 key challenges of patient experience:

1. ‘Keeping the energy of Patient Experience going’ – avoiding burnout, being resilient, being valued; together with how to avoid going into ‘auto-pilot’ and how to avoid becoming part of ‘the industry’
2. How to get Patient Experience into the Board Room and on a par with finance and quality, moving from being merely an agenda item to driving real interest and passion at the board level and an ambition to improve

This engaging, dynamic event will include presentations, round table discussion and thought leadership on these key topics. To book your place please click here

Please note there is no charge for joining this event.

Investigation and Learning from Deaths in NHS Trusts
Friday 8 February 2019
De Vere West One Conference Centre, London

This National Conference focuses on improving the investigation and learning from deaths in NHS Trusts following the National CQC and NQB guidance, and Department of Health reporting requirements.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/investigation-of-deaths-in-nhs-trusts or email kate@hc-uk.org.uk

Follow the conference on Twitter #CQCDeathsreview

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

Hospital at Night Summit: Improving Out of Hours Care in Hospitals
Monday 4 March 2019
De Vere West One Conference Centre, London

This Hospital at Night Summit focuses on out of hours care in hospitals delivering high quality safe care at night. Through national updates, networking opportunities and case studies this conference provides a practical guide to delivering a high quality hospital at night.

For further information and to book your place visit

https://www.healthcareconferencesuk.co.uk/out-of-hours-care-in-hospital-care-night-nhs or email judi@hc-uk.org.uk

Follow the conference on Twitter #hospitalatnight

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

PENNA 2018
Wednesday 20th March 2019
Birmingham REP
This is a celebration of great work across the UK to improve the experience of care – join us to see over 50 best practice examples. To register your place please click here or contact the team on 033 33 44 7060 or info@patientexperiencenetwork.org.

Masterclass: Human Factors and the Operating Theatre - Practical Patient Safety
Friday 22 March 2019
De Vere West One Conference Centre, London

This one day CPD Masterclass will enable delegates to learn the practical application of Human Factors science to help mitigate avoidable error in operating theatres taught by specialists currently practicing in their areas of expertise.

For further information and to book your place visit

https://www.healthcareconferencesuk.co.uk/human-factors-principles-in-healthcare or email kate@hc-uk.org.uk

Follow this Masterclass on Twitter #HumanFactorsHealthcare

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

Patient Leadership Summit
Friday 29 March 2019
De Vere West One Conference Centre, London

This national summit chaired and co-produced with Jonathon Hope MBE will focus on the important issue of Patient Leadership and how you can support patients in your organization to co-design and improve services, how you can help patients to develop patient leadership skills and how to effectively work with patient leaders.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/patient-leadership or email kate@hc-uk.org.uk

Follow the conference on Twitter #patientleadership.

Transforming Outpatient Services
Monday 29 April 2019
The Novotel Conference Centre, York

This conference focuses on transforming outpatients, looking beyond improvement to changing the way we work and manage outpatient services in line with the recent report by the Royal College of Physicians.

For further information and to book your place visit:

https://www.healthcareconferencesuk.co.uk/transforming-outpatient-services or email kate@hc-uk.org.uk

Follow this conference on Twitter #Outpatients

20% discount is available to PEN Members by quoting ref: hcuk20pen when booking. (*Cannot be used in conjunction with any other offer. Full T&Cs available upon request.).

Latest news from the Friends and Family Test project

The NHS Insights team report that most of the work which will inform revised guidance on the Friends and Family Test has now been completed. The final phase, formal research work by Ipsos MORI, is now well underway. They have completed 35 interviews with providers, commissioners and other stakeholders and have run a series of focus groups involving 40 patients.

They are about to undertake online focus groups with healthcare professionals, focussing on a shortlist of possible replacement questions for the current mandatory one, and they are finalising in-depth cognitive testing of these questions with around 40 patients.

The research report will be looked at alongside all the findings from the other elements of the project – surveys, workshops, working group discussions, literature review and live testing within trusts – to help inform recommendations for potential changes to the FFT guidance. These recommendations will be submitted to NHS England’s and NHS Improvement’s chief executives in early 2019 and they will begin communicating the outcomes soon after decisions have been finalised.

They plan to allow plenty of time for people to make necessary changes to their systems to reflect the revised guidance, but know that some services may want to apply any changes relatively quickly, so they are considering the practicalities of a transitional period so that services can “switch over” to compliance with the revised guidance at a point that works best for them within that period.

Useful discussions with representatives of the NHS Youth Forum were held in November and there was a webinar with our working groups to update them on the findings of the testing phase.

A blog about the FFT Development Project’s progress - by Dr Neil Churchill, who is the responsible director for the work - is expected to be published soon on the NHS England website to help update stakeholders who have not been following it as closely as readers of our monthly FFT and insight newsletters.

Good news – there is still plenty of time to enter our awards PENNA2018 …to find out more please click here

We have three categories this year that are free to enter due to the generous sponsorship of our partners. The are two categories for students who have done something to improve the experience for patients, their carers or staff, and one is for oncology nurses who have demonstrated their own personal commitment to developing their skills and understanding of the field.

NEW DATE: We close for entries on 10th January 2019 at 5pm
NEW DATE: Finalist announcement is on 30th January 2019

The Annual Conference and Awards ceremony is on 20th March 2019 in Birmingham

Please contact us if you have questions – we would love to hear from you.
The team can be reached on 033 33 44 7060 or info@patientexperiencenetwork.org.

To keep in touch with our latest news follow us on @PEN_NEWS - this is where we share the good things going on in healthcare or join our linked in group PENFriends.