PEN Workshops and Webinars

Patient Experience Network

PEN Workshops and Webinars

PEN's selection of Workshops and Webinars including work on Children and Young People, Using Insights for Improvement and How to Make a Successful Entry in to the PEN Awards.

Webinar: International best practice from the Picker Experience Network Awards 2025

Webinar: Best practice from the Picker Experience Network Awards 2025

Webinar: Unlocking funding for patient experience improvement

By connecting colleagues who have successfully sourced funding or written strong bids with teams looking to take their projects forward, the session aims to give people the knowledge, confidence, and tools to progress work they believe in.

Picker Hosted Webinar: Preparing a Successful Entry - PENNA24 - 25th June 2024

Picker Hosted Webinar: Preparing a Successful Entry - PENNA24 - 25th June 2024

Picker Hosted Webinar: Spotlighting Excellence in Patient Experience - PENNA23 - 22nd November 2023

Picker Hosted Webinar: Spotlighting Excellence in Patient Experience - Watch back here

Picker Hosted Webinar: How to prepare a successful entry for PENNA 2023

Picker Hosted Webinar: How to prepare a successful entry for PENNA 2023

Using Insight for Improvement - PENNA22 - 8th March 2023

Helen Lee, Experience of Care Lead, NHS England

The Shrewsbury & Telford Hospitals NHS Trust, Cancer Information, Support & Wellbeing App, Leah Morgan

Dorset's "Think Big" Recovery Programme Outpatient Assessment Clinic @ Dorset Health Village , University Hospitals Dorset NHS FT, Jonathan Wright

Oxford Health NHS Foundation Trust , Long COVID Rehabilitation - a collaborative approach to development of service delivery, Emma Tucker

Birmingham Women's and Children's NHS Foundation Trust, Cultural Competencies Project, Carla Johnson

Kent & Medway, I have been referred for tests to investigate possible cancer - what does this mean for me?, Tracey Ryan

Cheshire & Wirral Partnership NHS Foundation Trust Lead Provider Collaborative Commissioning Team, Lead Provider Collaboratives - Level Up - Young people, EmpowerED and Carers/families Provider Collaboratives, Jenny Scott

BLMK ICP, ‘Patients Know Best’ Childhood Epilepsy Pilot Project, Usha Panchal

Patients Know Best - Lily's Story

Certificate of Attendance

Using Insight for Improvement - PENNA22 - 28th February 2023

Sian Harris, Experience of Care Lead, NHS England

Helen Green, Dementia UK, Closer to Home Virtual Clinic Project

Onyinye Enwezor , Nottingham University Hospital NHS Trust, Maintaining Patient Dignity – The BAME Wig Project

Stacey Dobson Gurney, Medirest, Positive Impressions

Jim Gabriel , Card Medic, Using CardMedic to Improve Patient Confidence

Gemma Machell, Nutricia, People Matter; Implementing Local Solutions for Local People

Julie Tucker, North East and Cumbria Learning Disability Network, Be Cancer Aware

Grace Allick, Barking, Havering and Redbridge University Hospitals NHS Trust, Daisy Volunteers

Certificate of Attendance

Using Insight for Improvement - PENNA22 - 14th December 2022

Download the Slides - Nottingham University Hospitals NHS Trust, Improving our colorectal cancer pathway patient experience

Watch the Presentation - Nottingham University Hospitals NHS Trust, Improving our colorectal cancer pathway patient experience

Download the Slides - North East Ambulance Service NHS FT, Measuring Patient Experience

Watch the Presentation - North East Ambulance Service NHS FT, Measuring Patient Experience

Download the Slides - NHS England Update – Claire Marshall, Experience of Care Lead

Download the Slides - United Lincolnshire Hospitals NHS Trust, SUPERB – Single Unified Patient Experience Reporting Board

Watch the Presentation - North East and Cumbria Learning Disability Network, Be Cancer Aware

Download the Slides - University Hospitals Dorset, Outpatient Assessment Clinics @ Dorset Health Village - Dorset's 'Think Big' Initiative

Watch the Presentation - University Hospitals Dorset, Outpatient Assessment Clinics @ Dorset Health Village - Dorset's 'Think Big' Initiative

Download the Slides - Nutricia, People matter, implementing local solutions for local teams

Picker Hosted Webinar - Preparing a Successful PENNA Entry 2022

Picker Hosted Webinar - Preparing a Successful PENNA Entry 2022

Using Insight for Improvement - CYP - 26th April 2022

Richard Owen - Deputy Director, Children and Young People's Transformation - NHS England

Little Journey - A Childrens Healthcare Procedure Preparation and Support Tool

Child Health Hubs - Cheshire East Integrated Care Partnership

Christmas Isn't Cancelled - University Hospitals of Bristol & Weston NHS FT

Virtual Youth Involvement Group - University Hospitals of Bristol & Weston NHS FT

ACTIVE (The Children and Young People's Board) - Cambridge University Hopsitals NHS FT

Using Insight for Improvement - Birmingham - 1st October 2019

Sleep-Kits-Derby-Burton-University-Hospitals-NHS-Foundation-Trust (1)

Surgical-Ambulatory-Care-Unit-Mid-Cheshire-Hospitals-FT (1)

Chief-Nurse-Excellence-in-Care-Fellowship-Program-Nottingham-University-Hospitals (1)

Sucess-of-Takeover-Day-in-Child-Health-Royal-Cornwall-Hospitals-Trust (1)

Memory-Menu-Presentation-Nottingham-University-Hospitals-NHS-Trust (1)

Carer2Theatre-Nottingham-University-Hospitals-NHS-Trust (1)

Support-for-Caregivers-Friends-and-Family-Nottinghamshire-Healthcare-Building-a-Carer-Friendly-Organisation (1)

Using Insisght for Improvement - London - 9th October 2019

DMWS-Project-South-Jason-Stone

Partnership-Working-to-Improve-the-Experience-Whittington-Health-The-Young-Carer-Identification-Card

When-Cells-Have-Misbehaved-Fruit-Fly-Collective (1)

Hospice-UK-Fresh-Eyes-Lesley-Goodburn (1)

what-matters-for-penna-info-day- (1)

Staff-Engagement-Insight-for-Improvement-LTHT-Making-FFT-Fabulous-no-crib-notes (1)

Michelle-Sheldrick (1)

It’s My Health – Youth Voice, James Allan, Kettering General Hospital NHS Foundation Trust

Picker Institute Europe, Suite 6, Fountain House, 1200 Parkway Court, John Smith Drive, Oxford, OX4 2JY

+44 (0)1865 208100

info@pickereurope.ac.uk